Unilever is a worldwide leader in the consumer goods industry. Consumer Satisfaction and relationship marketing

is a key part of Unilever’s strategy to reach, maintain, and build their consumer base. Come visit one of Unilever’s

 two North American Contact Centers and see the technology, tools, and process in interacting and responding to consumer issues and inquiries. The discussion will also look how to tie this methodology to your business environment to better leverage relationships and improve operations both within your business and externally.